Frequently asked questions

G-Heat’s heated safety glove is PPE-certified (EN388) — the first certified heated safety glove of its kind in France. Other apparel items are positioned as thermal performance workwear and sport gear. We’ll be explicit about which SKUs carry protective certification versus comfort/performance claims for your EHS review.

The heated line uses multi-zone heating designed for cold outdoor exposure — worksites, winter sport, and wind chill. Exact comfort depends on ambient temperature, wind, layering, and activity. We help you match zones and garments to typical Western Canada conditions rather than promising a one-number rating.

G-Heat’s 4th-generation cooling tech is designed to lower skin temperature by up to 15°C in about 15 seconds after activation (soak, wring, wear). Results vary with humidity, airflow, and exertion — which is why we recommend trials for high-heat roles and summer endurance use.

Runtime depends on the product, heat setting, and ambient conditions. Higher settings and colder ambient temps draw more power. We’ll share SKU-level runtime guidance for the pieces you’re evaluating and help plan charging for shift or trip length.

Care varies by product. Cooling textiles are generally washable per label; heated items often require specific battery removal and wash instructions. We provide care guidance with every quote so laundry and shared-use programs stay within manufacturer limits.

Warranty terms follow G-Heat’s manufacturer policy for the specific product line. As the Western Canada & USA channel, we help you register claims and replace defective units within those terms — details are confirmed on quote.

Most apparel is offered in standard size runs (and unisex where noted). For worksite orders we build a simple size matrix from your roster. For sport buyers we recommend measuring against the size chart before you order — ask us if you’re between sizes.

Yes. We support buyers across Canada with a distribution footprint that includes Quebec logistics support and Western Canada sales coverage. Lead times depend on SKU availability and order size — we’ll confirm shipping timelines on your quote.

Yes. Industrial buyers can request volume pricing, staged deliveries, and mixed heating/cooling assortments by role (e.g. yard vs. indoor cold storage). Start with a worksite inquiry and include headcount, season, and province.

Yes. The same heating and cooling technologies serve both markets: procurement and safety teams buy for protection and productivity; individuals buy for ski, snowmobile, riding, running, hunting, and hiking performance. Tell us your market on the contact form so we send the right catalog path.

No. G-Heat develops heating filament and cooling technology in-house with French R&D and certification pipelines — including hospital research collaboration on Raynaud’s behind the heated line.

Use the contact form at /gheat/contact and choose worksite or sport/outdoor. We’ll follow up with Canadian pricing, availability, and product recommendations for your segment or activity.